ISDIN Uses DALIM SOFTWARE as an Advanced Formula for Packaging Success

Managing Global Packaging Complexity in a Regulated Industry

When a company develops new product packaging that must be reviewed by multiple internal departments, external partners, retailers, and regulatory authorities, coordination quickly becomes complex. ISDIN faced exactly this challenge - and turned to DALIM SOFTWARE to gain control, traceability, and speed across its global packaging operations.

ISDIN is an international laboratory specializing in advanced dermatological solutions. Founded in Barcelona in 1975 as a joint venture between Puig and Esteve, ISDIN has grown into a global organization with 14 subsidiaries across Europe, the Americas, and Asia, employing more than 900 people worldwide.

Driven by innovation and research, ISDIN develops products at the forefront of dermatology - combining advanced formulas, new textures, and premium packaging to meet strict pharmaceutical and cosmetic standards.

Why ISDIN Needed a New Packaging Collaboration Platform

When ISDIN first began working with DALIM SOFTWARE, the company needed a way to understand where every piece of packaging artwork was in the approval process - who had it, what feedback had been given, and what decisions were pending.

Two years later, ISDIN had evolved that initial deployment into a complete, enterprise-wide review and production system, overseeing all packaging development globally.

One example is the launch of Isdinceutics Hyaluronic Concentrate, a premium product requiring meticulous control of white and gold design elements - successfully delivered using DALIM SOFTWARE’s collaborative workflows.

Enabling Remote Collaboration During the Pandemic

The value of centralized, online review became even more apparent during COVID-19.

“Technologically, DALIM SOFTWARE has been very useful during the pandemic. I do not know how we could have done everything with artwork approvals via email.” - Mario Garcia, Packaging Innovation Manager

While creative brainstorming still benefits from in-person collaboration, DALIM SOFTWARE enabled ISDIN to manage structured approvals, regulatory feedback, and marketing input efficiently - without relying on email chains.

“It helps people comment and provide online feedback to others, which makes the process very agile.”

Tracking Every Version, Approval, and Decision

For ISDIN’s packaging development team, traceability is non-negotiable.

“My team and I are working with DALIM SOFTWARE every day. It is really amazing.” - Sergio Sainero, Packaging Development

ISDIN often handles 13–14 artwork revisions per project, involving marketing, regulatory, suppliers, and external stakeholders. DALIM SOFTWARE ensures every change is tracked, every decision recorded, and every approval visible.

“We know exactly where the artwork is pending. When something is changed, we can track back everything.”

Supporting Regulatory Compliance and Audit Readiness

As a pharmaceutical and dermatology company, ISDIN operates under strict regulatory requirements, including FDA 21 CFR Part 11 in the United States.

DALIM SOFTWARE enables ISDIN to maintain a complete audit trail - capturing the who, what, when, where, and why of every packaging decision.

“It’s really helpful to have everything tracked - to have a repository of all our work, and store all of the information and approvals.” - Mario Garcia

Metadata attached to each artwork ensures ISDIN can confidently ship products across markets, knowing all regulatory and partner approvals are complete.

Extending Collaboration Across the Supply Chain

Packaging suppliers, pharmacies, doctors, and internal teams all contribute to ISDIN’s packaging decisions.

“The consumers and pharmacies are always stakeholders in any new project.”

DALIM SOFTWARE acts as the single system of record, delivering final PDFs to printers, receiving proofs back for review, and preparing assets for downstream systems.

“The final PDF file is created, delivered to the printer, and then returned to us for a final proof.”

ISDIN plans to further integrate DALIM SOFTWARE with its ERP system - automating compliance checks and reducing manual errors.

A Single Source of Truth for Packaging Assets

For ISDIN, content governance is clear:

“If something is not in DALIM SOFTWARE, we consider that it does not exist.” - Sergio Sainero

All active packaging content lives in the DAM during production, complete with approvals and metadata. Once projects are complete, assets are archived separately—preserving clarity and control.

Measurable Business Impact

Since adopting DALIM SOFTWARE:

• Review and approval time reduced by 25%

• Over 200 hours of email processing eliminated annually

• Fewer errors when sending proofs to suppliers

• Faster product launches and improved global coordination

“Until DALIM SOFTWARE, all communications were done via email. Now, we do not send emails at all.”

Looking Ahead

ISDIN plans to expand DALIM SOFTWARE beyond packaging - supporting promotional materials, POS assets, and deeper ERP integrations.

“In the future, we intend to connect DALIM SOFTWARE to our ERP system. That will offer us even more automation.” - Mario Garcia